Rhythm & Rhymes Term and Conditions

Rhythm & Rhymes – early years music education
Standard Terms and Conditions
Bookings

We are not able to refund any money for missed classes. There are no refunds or credits for the following term if you miss a class. Credits will only be considered if a child/carer comes down with a significant illness and cannot attend the group for a considerable time. In this instance, a doctor’s certificate will be required.

You will not be able to turn up to a class you haven’t booked into due to our desire to keep numbers low.

Payment

You can pay for the term up front or you can pay weekly. If you choose to pay upfront you will be considered booked in for the entire term. If you decide to pay weekly you need to notifiy us the day before the lesson.

We prefer payments to be made via EFT or in cash. Credit card payment via PayPal can be made. Due to covid restrictions. NB: we prefer payment by online transfers if possible (bank details will be provided on your invoice). 

You can join a group at any time during the term and will be charged a pro-rata fee for the remaining lessons if you wish to pay up front. This fee will be calculated for you when you register.

All places are non-refundable.

We do not offer refunds if you change your mind, go on a holiday, return to work, or are otherwise unable to attend your sessions. When you make a Term Booking we hold your place for the whole term. If you know you will be travelling or returning to work, we offer casual, pay-as-you-go rates if spaces are available.

Trial and Casual Sessions

You can register for one FREE Trial session per customer per child. Once you have completed your free trial, we require you to either register for the or you can pay weekly. To organise your free trial session contact us at musicisaverb@gmail.com. If you miss your Trial Session, but you can reschedule (space permitting) providing you give us a minimum of 24 hours notice.

Cancellation Policy

Music is a Verb reserves the right to cancel music sessions, without refund, due to abnormal extremes of weather, road closures, emergency incidents, or other exceptional circumstances beyond our control (such as the sudden closure of the studio, road closures due to flooding or fires, or blackouts).

If we need to cancel music sessions due to illness, injury, or the unforeseen unavailability of a staff member, we will notify you as soon as possible via email and text message. Usually, two experienced teachers run the class: the class will still run if one of the teachers is away.

Illness and Safety Policy

While Music is a Verb takes all due care, you acknowledge that Music is a Verb bears no responsibility for personal loss or injury sustained while participating in a class. You remain responsible for the safety of yourself and your child/ren, relinquishing Music is a Verb of any liability. You warrant that the child/ren in your care will not attend if they are unwell, including communicable, contagious, or notifiable illnesses. We cannot offer a refund for a lesson missed due to illness.

Instrument cleaning and use in groups

All instruments are cleaned each day, including being wiped down with anti-bacterial wipes between sessions.

Staff hand washing

All staff wash their hands with soap and water before and after classes and use anti-bacterial hand wash during sessions as required. We ask that all attendees sanitise their hands upon entering the studio.

Videos, photographs, and confidentiality

From time to time, Music is a Verb may take photos or videos of music sessions to support the ongoing development of our program. This material may also be used in the marketing and advertising of Music is a Verb music studio. If you do not wish for your child to be photographed, videoed, or for their image to be used in marketing, it is your responsibility to let your session leader know.

We ask that parents reframe from taking photos or videoing their children during the group, we understand that they are doing some adorable stuff, but we would prefer you to be present and use this time to engage with your child.

By registering with Music is a Verb, you acknowledge that Music is a Verb may use your contact information to send you newsletters and information regarding Music is a Verb products and services. You acknowledge that you will receive communications from our office team regarding your booking in addition to occasional e-newsletters. Both can be opted-out of independently.